Introduction:

This knowledge base article provides step-by-step instructions on how to set up email forwarding or a vacation reply in SOGo using the web interface. Follow the guidelines below to configure these settings based on your preferences.

Setting up Email Forwarding:

1. Open your web browser and navigate to the SOGo web interface: https://webmail.yourdomain.tld/SOGo
2. Log in using your E-Mail credentials (email and password).
3. Access the “Settings” option located in the top right corner of the screen.
4. Within the Settings menu, select “Mail” from the left-hand sidebar.
5. Locate the “Forwarding” option under the “Mail” section.
6. Toggle the forwarding option to enable it and enter the desired email address for forwarding.
7. Save your changes to activate email forwarding.

Setting up Vacation Reply:

1. Follow steps 1-4 from the previous section.
2. In the “Mail” section, find the “Vacation” or “Out of Office” option.
3. Enable the vacation reply option.
4. Enter the subject and message for your vacation reply.
5. Set the start and end dates for your vacation reply to specify the duration.
6. Save your changes to activate the vacation reply.

Note:

Ensure that all entered information is accurate before saving your settings to avoid any issues with email forwarding or vacation replies.

Conclusion:

Congratulations! You have successfully configured email forwarding or a vacation reply in SOGo. If you encounter any difficulties or have further questions, please reach out to EJB Technology Support, LLC at email-support@ejbtechsupport.com.

Thank you for choosing EJB Technology Support, LLC. We appreciate your business and are committed to providing assistance with any technical support needs.

Eric Bouvier
EJB Technology Support, LLC

Introduction:

At EJB Technology Support, LLC, we value our customers and understand that effective email communication is vital in our ongoing partnership. Sending emails that get caught in spam filters can hinder your messages from reaching their intended recipients. To ensure that your emails are delivered successfully and efficiently, we’ve compiled a guide with best practices and resolutions for common spam filter issues. Let’s explore how you can optimize your email communications.

1. Maintain a Consistent Sending Identity:

To establish trust with email providers and recipients, use a consistent “From” address and domain. Frequent changes to your sending identity can trigger spam filters.

2. Use a Recognizable “From” Name:

Ensure that your recipients can easily recognize you by using a familiar and relevant “From” name. This helps build trust and credibility.

3. Craft Relevant and Engaging Subject Lines:

Avoid misleading or sensational subject lines. Instead, create concise, relevant subject lines that accurately reflect the email’s content.

4. Minimize HTML and CSS Styling:

Excessive HTML and CSS styling in your emails can trigger spam filters. Keep your email templates clean and avoid flashy design elements.

5. Avoid Overuse of Images:

Emails with too many images and little text can be flagged as spam. Balance your content with both text and images and use descriptive alt text for images.

6. Authenticate Your Emails:

Implement authentication methods like SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) to verify your email’s authenticity, reducing the likelihood of being marked as spam.

7. Check for Blacklist Status:

Regularly monitor the status of your sending IP address and domain on email blacklists. Being on a blacklist can significantly impact email deliverability.

8. Use a Reputable Email Service Provider:

Consider using a reputable email service provider (ESP) that specializes in email deliverability. ESPs have the infrastructure and expertise to manage deliverability effectively.

9. Avoid Using URL Shorteners:

While URL shorteners are convenient, they can raise suspicions. Use full, descriptive URLs whenever possible to enhance transparency.

10. Test Your Emails:

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Before sending important emails, run them through spam filter testing tools to identify potential issues. This proactive approach can help you fine-tune your messages before sending.

11. Encourage Engagement:

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Actively encourage your recipients to engage with your emails by clicking links, replying, or marking your emails as “Not Spam.” Engaged subscribers are less likely to have your emails marked as spam.

12. Monitor Your Email Analytics:

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Regularly review email analytics to track delivery rates, open rates, and click-through rates. Identifying trends can help you fine-tune your email strategy.

13. Respect Unsubscribe Requests:

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Honor unsubscribe requests promptly. Failing to do so not only harms your sender reputation but can also lead to regulatory issues.

Conclusion:

By following these email best practices and resolutions for common spam filter issues, you can ensure that your email communications with us and others remain efficient and reliable. Effective email communication is essential in today’s digital world, and your efforts to avoid spam filters will help guarantee that your messages reach their intended destinations. We appreciate your partnership and look forward to continued seamless communication. If you have any questions or need further assistance, please don’t hesitate to reach out to our support team.

Setting Up a Vacation Responder in SOGo:

1. Log In to SOGo:
   • Open your web browser and navigate to your SOGo webmail login page.
   • Log in using your email address and password.
2. Access Preferences:
   • Once logged in, click on the gear icon (Settings) located in the top-right corner of the SOGo interface.
3. Configure Your Vacation Responder:
   • In the Preferences menu, click on the “Vacation” tab or “Automatic Replies” (depending on your SOGo version).
   • You will see options to enable or disable the vacation responder.
   • Enter your vacation message in the text box. This message will be sent as an automatic response to incoming emails.
   • Set the start and end date for your vacation responder. This defines the period during which the automatic replies will be active.
   • You can also choose to send automatic replies to internal and/or external senders.
   • Optionally, you can specify additional settings, such as a subject prefix for your vacation response emails.
4. Save Your Settings:
   • After configuring your vacation responder, don’t forget to click the “Save” or “Apply” button to save your settings.

Setting Up Email Forwarding in SOGo:

1. Log In to SOGo:
   • Open your web browser and navigate to your SOGo webmail login page.
   • Log in using your email address and password.
2. Access Preferences:
   • Once logged in, click on the gear icon (Settings) located in the top-right corner of the SOGo interface.
3. Configure Email Forwarding:
   • In the Preferences menu, click on the “Forwarding” tab.
   • To enable email forwarding, check the box labeled “Enable Forwarding.”
   • In the “Forward To” field, enter the email address to which you want your incoming emails to be forwarded.
4. Choose Forwarding Options (Optional):
   • You may have additional options for forwarding, such as whether to keep a copy of the forwarded message in your inbox or whether to keep a copy in the sent folder. Configure these options according to your preferences.
5. Save Your Forwarding Settings:
   • After configuring email forwarding, click the “Save” or “Apply” button to save your settings.
6. Verify Forwarding:
   • To ensure that email forwarding is working correctly, send a test email to your email address. It should be forwarded to the address you specified.

That’s it! You’ve successfully set up a vacation responder and email forwarding in SOGo. Your vacation responder will automatically reply to incoming emails during the specified dates, and your incoming emails will be forwarded to the address you specified. Make sure to review and adjust these settings as needed, especially when your vacation period ends or if you no longer need email forwarding.