Archives September 2023

Email Best Practices: Avoiding Spam Filters and Enhancing Communication


At EJB Technology Support, LLC, we value our customers and understand that effective email communication is vital in our ongoing partnership. Sending emails that get caught in spam filters can hinder your messages from reaching their intended recipients. To ensure that your emails are delivered successfully and efficiently, we’ve compiled a guide with best practices and resolutions for common spam filter issues. Let’s explore how you can optimize your email communications.

  1. Maintain a Consistent Sending Identity:

To establish trust with email providers and recipients, use a consistent “From” address and domain. Frequent changes to your sending identity can trigger spam filters.

  1. Use a Recognizable “From” Name:

Ensure that your recipients can easily recognize you by using a familiar and relevant “From” name. This helps build trust and credibility.

  1. Craft Relevant and Engaging Subject Lines:

Avoid misleading or sensational subject lines. Instead, create concise, relevant subject lines that accurately reflect the email’s content.

  1. Minimize HTML and CSS Styling:

Excessive HTML and CSS styling in your emails can trigger spam filters. Keep your email templates clean and avoid flashy design elements.

  1. Avoid Overuse of Images:

Emails with too many images and little text can be flagged as spam. Balance your content with both text and images and use descriptive alt text for images.

  1. Authenticate Your Emails:

Implement authentication methods like SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) to verify your email’s authenticity, reducing the likelihood of being marked as spam.

  1. Check for Blacklist Status:

Regularly monitor the status of your sending IP address and domain on email blacklists. Being on a blacklist can significantly impact email deliverability.

  1. Use a Reputable Email Service Provider:

Consider using a reputable email service provider (ESP) that specializes in email deliverability. ESPs have the infrastructure and expertise to manage deliverability effectively.

  1. Avoid Using URL Shorteners:

While URL shorteners are convenient, they can raise suspicions. Use full, descriptive URLs whenever possible to enhance transparency.

  1. Test Your Emails:


Before sending important emails, run them through spam filter testing tools to identify potential issues. This proactive approach can help you fine-tune your messages before sending.

  1. Encourage Engagement:


Actively encourage your recipients to engage with your emails by clicking links, replying, or marking your emails as “Not Spam.” Engaged subscribers are less likely to have your emails marked as spam.

  1. Monitor Your Email Analytics:


Regularly review email analytics to track delivery rates, open rates, and click-through rates. Identifying trends can help you fine-tune your email strategy.

  1. Respect Unsubscribe Requests:


Honor unsubscribe requests promptly. Failing to do so not only harms your sender reputation but can also lead to regulatory issues.


By following these email best practices and resolutions for common spam filter issues, you can ensure that your email communications with us and others remain efficient and reliable. Effective email communication is essential in today’s digital world, and your efforts to avoid spam filters will help guarantee that your messages reach their intended destinations. We appreciate your partnership and look forward to continued seamless communication. If you have any questions or need further assistance, please don’t hesitate to reach out to our support team.


Setting Up a Vacation Responder in SOGo

Setting Up a Vacation Responder in SOGo:

  1. Log In to SOGo:
    • Open your web browser and navigate to your SOGo webmail login page.
    • Log in using your email address and password.
  2. Access Preferences:
    • Once logged in, click on the gear icon (Settings) located in the top-right corner of the SOGo interface.
  3. Configure Your Vacation Responder:
    • In the Preferences menu, click on the “Vacation” tab or “Automatic Replies” (depending on your SOGo version).
    • You will see options to enable or disable the vacation responder.
    • Enter your vacation message in the text box. This message will be sent as an automatic response to incoming emails.
    • Set the start and end date for your vacation responder. This defines the period during which the automatic replies will be active.
    • You can also choose to send automatic replies to internal and/or external senders.
    • Optionally, you can specify additional settings, such as a subject prefix for your vacation response emails.
  4. Save Your Settings:
    • After configuring your vacation responder, don’t forget to click the “Save” or “Apply” button to save your settings.

Setting Up Email Forwarding in SOGo:

  1. Log In to SOGo:
    • Open your web browser and navigate to your SOGo webmail login page.
    • Log in using your email address and password.
  2. Access Preferences:
    • Once logged in, click on the gear icon (Settings) located in the top-right corner of the SOGo interface.
  3. Configure Email Forwarding:
    • In the Preferences menu, click on the “Forwarding” tab.
    • To enable email forwarding, check the box labeled “Enable Forwarding.”
    • In the “Forward To” field, enter the email address to which you want your incoming emails to be forwarded.
  4. Choose Forwarding Options (Optional):
    • You may have additional options for forwarding, such as whether to keep a copy of the forwarded message in your inbox or whether to keep a copy in the sent folder. Configure these options according to your preferences.
  5. Save Your Forwarding Settings:
    • After configuring email forwarding, click the “Save” or “Apply” button to save your settings.
  6. Verify Forwarding:
    • To ensure that email forwarding is working correctly, send a test email to your email address. It should be forwarded to the address you specified.

That’s it! You’ve successfully set up a vacation responder and email forwarding in SOGo. Your vacation responder will automatically reply to incoming emails during the specified dates, and your incoming emails will be forwarded to the address you specified. Make sure to review and adjust these settings as needed, especially when your vacation period ends or if you no longer need email forwarding.


Protecting Your Digital Fortress: The Importance of Password Security


In today’s digitally interconnected world, our online presence is more significant than ever before. Passwords serve as the keys to our digital kingdoms, guarding personal and sensitive information from prying eyes. However, the need for secure passwords cannot be overstated. In this blog post, we’ll explore why robust password security is crucial, the risks of weak passwords, and how you can fortify your defenses with password managers and two-factor authentication (2FA) or multi-factor authentication (MFA).

The Need for Secure Passwords:

Secure passwords are the first line of defense against cyber threats. They protect your email accounts, financial information, personal data, and more. Here’s why password security is essential:

  1. Preventing Unauthorized Access:

A strong password acts as a barrier, preventing unauthorized individuals from gaining access to your accounts and sensitive information.

  1. Protecting Personal Information:

Your online accounts often contain personal and financial data. A robust password ensures that this information remains confidential.

  1. Preventing Identity Theft:

Weak passwords make it easier for cybercriminals to impersonate you online, leading to identity theft and potential financial loss.

The Risks of Weak Passwords:

Weak passwords are an open invitation to cyberattacks. Here are some risks associated with using inadequate passwords:

  1. Brute Force Attacks:

Cybercriminals use automated tools to guess passwords systematically. Weak passwords can be cracked quickly, giving attackers unauthorized access.

  1. Credential Stuffing:

If you reuse passwords across multiple accounts, a breach on one platform can lead to compromises on others, as cybercriminals try the same credentials elsewhere.

  1. Phishing Attacks:

Cybercriminals often use fake login pages to trick users into revealing their passwords. With a strong, unique password, you’re less likely to fall for these scams.

  1. Account Takeover:

Weak passwords can result in attackers taking control of your accounts, potentially causing damage or using your identity for malicious purposes.

Password Managers: Your Digital Gatekeepers:

Password managers are invaluable tools for improving password security. They generate strong, unique passwords for each of your accounts and store them securely. Some popular password managers include:

  1. Bitwarden:

Bitwarden is an open-source password manager that offers both free and premium plans. It stores your passwords in an encrypted vault and provides browser extensions and mobile apps for easy access.

  1. LastPass:

LastPass is a user-friendly password manager with a free and premium version. It offers features like password generation, secure storage, and a digital wallet for payment information.

  1. 1Password:

1Password is known for its strong security and user-friendly interface. It offers features like password auditing, secure notes, and the ability to store important documents.

Two-Factor Authentication (2FA) and Multi-Factor Authentication (MFA):

2FA and MFA are additional layers of protection that go beyond passwords. Here’s what they mean:

  1. Two-Factor Authentication (2FA):

2FA requires two methods to verify your identity. Typically, it combines something you know (your password) with something you have (a smartphone or a physical token). For example, after entering your password, you might receive a text message with a verification code that you need to enter.

  1. Multi-Factor Authentication (MFA):

MFA is similar to 2FA but can involve more than two verification methods. It enhances security by adding layers of complexity, such as fingerprint scans, facial recognition, or hardware tokens.


Password security is a fundamental aspect of online safety. Weak passwords can lead to significant risks, including unauthorized access and identity theft. To bolster your defenses, consider using a password manager like Bitwarden, LastPass, or 1Password. Additionally, enable two-factor authentication (2FA) or multi-factor authentication (MFA) whenever possible to add an extra layer of protection. By taking these steps, you can fortify your digital fortress and enjoy a safer online experience.


Safeguarding Your Network: The Crucial Role of Backups

Safeguarding Your Network: The Crucial Role of Backups


In the digital age, our reliance on technology is more profound than ever before. For businesses, the data stored on your network is often the lifeblood of your operations. But what happens when data is lost due to unexpected events like hardware failures, cyberattacks, or human error? This is where the importance of backups becomes crystal clear. In this blog post, we’ll explore the risks of not having a backup system in place, the numerous benefits of backups, and how partnering with EJB Technology Support can ensure the protection of your critical data.

The Risks of Not Having Backups:

Not having a comprehensive backup strategy can expose your business to a range of risks, including:

  1. Data Loss:

The most immediate risk is the potential loss of critical data. Whether due to hardware failures, accidental deletions, or cyberattacks, the consequences of data loss can be catastrophic.

  1. Downtime and Disruption:

Recovering from data loss can result in significant downtime, leading to lost productivity and revenue. The longer it takes to restore data, the greater the impact on your business.

  1. Reputation Damage:

Data breaches or data loss can severely damage your reputation. Clients and customers may lose trust in your ability to safeguard their information.

  1. Regulatory Compliance Issues:

Many industries have strict regulations regarding data retention and security. Failing to comply can result in legal consequences and hefty fines.

The Benefits of Backups:

A robust backup strategy offers a multitude of benefits:

  1. Data Recovery:

Backups provide a safety net. In the event of data loss, you can quickly recover essential files and systems, minimizing downtime.

  1. Business Continuity:

With backups in place, your business can continue operations even after a disaster, ensuring minimal disruption to your clients and customers.

  1. Protection Against Ransomware:

Ransomware attacks can lock you out of your data. Having backups ensures you don’t have to pay ransoms and can restore your systems independently.

  1. Peace of Mind:

Knowing that your data is securely backed up provides peace of mind. You can focus on growth and innovation, knowing that your digital assets are safeguarded.

Why Choose EJB Technology Support for Your Backup Needs:

At EJB Technology Support, we understand the critical importance of data protection. Our expert team is dedicated to providing comprehensive IT solutions that include robust backup and recovery strategies. Here’s why you should consider us:

  1. Tailored Solutions:

We customize backup solutions to meet your specific business needs, ensuring that your critical data is protected efficiently.

  1. Cutting-Edge Technology:

We stay up to date with the latest backup technologies to provide you with state-of-the-art data protection.

  1. Proactive Monitoring:

Our proactive monitoring ensures that your backups are running smoothly and that any issues are addressed promptly.

  1. Disaster Recovery Planning:

We help you create disaster recovery plans to ensure business continuity in the face of unexpected events.

  1. Cost-Effective Solutions:

We understand that data protection should be cost-effective. Our solutions are designed to fit your budget without compromising security.


The importance of backups for your network cannot be overstated. Not having a robust backup system in place can expose your business to unnecessary risks. By partnering with EJB Technology Support, you can rest assured that your critical data is safeguarded, allowing your business to thrive while mitigating the potential for data loss and downtime. Don’t wait until disaster strikes; prioritize data protection today for a secure and prosperous future.


Staying Ahead of the Curve: The Crucial Importance of Keeping Your OS, Applications, and Network Firmware Up to Date


In today’s fast-paced digital landscape, staying current with operating system (OS) updates, application updates, and network firmware upgrades is not just a matter of convenience; it’s a vital component of maintaining a secure and efficient technology environment. In this blog post, we’ll explore the compelling reasons why staying up to date with these updates is crucial for individuals and businesses alike.

  1. Security Reinforcement:

The most compelling reason to keep your OS, applications, and network firmware up to date is security. Developers constantly release updates to patch vulnerabilities and defend against emerging threats. Neglecting these updates can leave your systems exposed to potential cyberattacks and data breaches.

  1. Vulnerability Mitigation:

Cybercriminals are always searching for vulnerabilities to exploit. By promptly applying updates, you close potential entry points for attackers, reducing your organization’s vulnerability to security breaches.

  1. Performance Enhancement:

Updates often come with performance improvements, bug fixes, and optimized code. Your devices and applications can run smoother and faster after updating, resulting in enhanced productivity and user satisfaction.

  1. Compatibility Assurance:

As new technologies and software versions emerge, older versions become less compatible. Updating your systems ensures that you can seamlessly integrate with the latest applications and services, preventing compatibility issues down the road.

  1. Feature Enrichment:

Developers use updates to introduce new features, functionalities, and user experiences. Staying current allows you to take advantage of these innovations, helping you remain competitive in your industry.

  1. Regulatory Compliance:

Many industries have strict regulatory requirements regarding software and network security. Keeping your systems up to date is often a requirement for compliance, ensuring you avoid legal complications and potential fines.

  1. Firmware Updates for Network Equipment:

Don’t overlook the importance of updating network equipment firmware. Routers, firewalls, switches, and wireless access points are critical components of your network infrastructure. Firmware updates can address security vulnerabilities, improve performance, and add new features to your network.

  1. Automatic Updates:

Many OS and application providers offer automatic update settings, making it easier to stay current. Enabling these settings can streamline the update process, reducing the risk of human error.

  1. Scheduled Downtime:

Plan updates during scheduled downtime to minimize disruption. Avoiding updates during peak operational hours ensures that your business processes remain unaffected.

  1. Backup and Rollback Plans:


Before applying updates, create backups and establish rollback plans in case any issues arise. This precautionary measure helps you recover quickly from unexpected problems during updates.

  1. Partner with IT Experts:


For businesses, partnering with IT professionals or managed service providers can be a smart move. They can oversee your update strategy, ensuring that all systems, including network equipment, are up to date and secure.


Keeping your operating systems, applications, and network equipment firmware up to date is a proactive measure that not only enhances security but also ensures the efficient operation of your technology environment. The digital landscape is dynamic, and staying current is crucial to staying ahead. By prioritizing updates, you can protect your systems, improve performance, and leverage the latest features and innovations, ultimately contributing to your organization’s success and longevity.